Ganessa Pickens — Social Media Manager
Portfolio — Social Media Manager — Dallas Mavericks — Job ID 379

Ganessa
Pickens

Brand & Social Media Manager — Little Elm, TX

I run social media as an operation, not a posting schedule: nine accounts at once, calendars built a month out, content cut native to every platform, and a publishing workflow that survives a packed event night.

Social Media Management Content Strategy & Production Community & Fan Engagement Analytics & Reporting Paid Social 7+ yrs in digital marketing

How I run a social operation

Channel operationsDay-to-day ownership
I manage nine accounts concurrently, each live on three to seven platforms. Metricool is my primary scheduling and reporting hub; I work fluently in Later, Meta Business Suite and Hootsuite depending on what a client already runs on. Publishing, approvals and coverage are standardized across all nine, so no account depends on me being the one at the keyboard.
Content strategy & calendarsDaily, weekly, seasonal
Calendars are built out a full month ahead of the month they run. I map major holidays, national awareness days and the informal observances that drive real engagement, then place campaigns and partnerships against that spine. Building early is what protects the open slots — the calendar is deliberately not full, because the reactive posts are the ones that perform.
Trend production & timingPre-built for peak days
Trending content is filmed and edited before the day it needs to run. Ahead of a working day or a game day, I produce the trend assets in advance so they can post the night before or the day of without a scramble. Speed on a high-volume night comes from work already sitting in the can, not from working faster under pressure.
Platform-native productionInstagram · TikTok · X · Facebook · LinkedIn · YouTube
I produce end to end, from short-form vertical video through to long-form professional LinkedIn posts. One idea gets rebuilt for each destination rather than cross-posted — aspect ratio, hook length, caption register and safe margins all change per platform. Getting the format right for the platform is the difference between a post that travels and one that dies in the feed.
Community & cultureTrends, listening, response
Right now people are the trend. Audiences want authenticity and proximity — content that makes a team feel like regular people. Favorites, riddles, ranking videos, guess-the-lyric, birth-year reveals: formats that surface personality rather than polish. Comments are answered within the first hour; on a video that's running, I work the comments at the start and end of the day. DMs run on filtered automated responses so nothing legitimate sits unanswered.
Analytics & reportingPerformance to decisions
I track reach as the distribution measure and engagement — likes, comments, shares — as the health measure, then read them against each other. One example: a video was being shared heavily but drawing almost no comments. The content was working; the ask was wrong. I rewrote the call to action in both the caption and the post itself to prompt a response rather than a share, and the comment volume followed. Reach was never the problem; the ask was. It's a pattern worth watching for — the Raffo founder Reel, for instance, drew 386 shares against 8 comments, a 48:1 ratio that tells you exactly which behaviour the post was inviting.

Alongside social I run brand development, paid digital and campaign analytics — which means I can brief designers, manage media spend and carry a campaign from a post through to the page it lands on, then report on what it actually did.

Selected work

Raffo Enterprise Instagram profile, Reels grid and Insights panels showing 54,203 views and 10,986 accounts reached
Channel growth — from zero

Raffo Enterprise

@raffoenterprise

Private sales and consulting firm in Shelton, CT. Social is the brand awareness and credibility layer — and the recruiting funnel.

  • Where they started: Nothing. A new account — no audience, no content library, no posting history.
  • What I built: Three content pillars — motivation, inspiration and recruiting — matched to what the business actually needed the account to do: attract talent, not just followers. Built out across Reels, feed posts and Stories, with highlights organized by theme.
  • Result: 54,203 views and 10,986 accounts reached in roughly 90 days (Apr 29 – Jul 26), from a standing start. 863 net new followers and 1,262 interactions in the same window.
  • The number I watch: 82% of views came from non-followers. For an account starting at zero, that's the metric that matters — it means the content is finding new people rather than recirculating among the ones already there.
  • Top performer — a creator collab: 11,236 views and 4,068 accounts reached on a single Reel, at a 6.8% share rate and a 44.1% skip rate — share rate above benchmark, skip rate below it. 386 shares against 127 likes: people weren't just watching, they were sending it to someone.
One idea, eight executions: the Boss vs Boss concept adapted for Instagram, TikTok, YouTube Shorts, YouTube, X, Threads, Pinterest and LinkedIn
One idea, eight executions

Boss vs Boss — a leadership look-in

@outlierscs

One shoot with the leadership team, rebuilt eight times. Same core message, different format, different ask, different register.

  • The core idea: Two leaders, one team, different styles — who knows the team best? A question the audience can answer, which is what makes it travel.
  • Vertical video — Reels, TikTok, Shorts: Same footage, three different hooks. TikTok opens on an on-screen question card because the scroll is faster there; Shorts leads with a "Leadership look-in" subtitle to set context for a colder audience; the Reel leans on the caption instead of overlay text.
  • YouTube: Recut to 16:9 as a 1:32 long-form piece with a titled thumbnail — a different job entirely, built to be searched and sat through rather than scrolled past.
  • X: Copy-first. The video is secondary to a two-line aphorism — "It's not about titles. It's about impact." — because on X the text is the post.
  • Threads: Conversational and explicitly interactive: short lines, then "Drop your pick below." The whole platform rewards a direct ask.
  • Pinterest: Static 2:3 with a "See the comparison" button — Pinterest is search-driven and evergreen, so it needs a standalone visual and a click target, not a feed moment.
  • LinkedIn: Reframed around workplace culture and trust rather than fun. Same footage, professional register, same closing question.
  • Result: Instagram won, but the more useful finding was inside Instagram. The same clip went out three times and returned 1.6M, 3.8M and 109K views — a 35x spread on identical footage. The asset wasn't the variable; the framing and the timing were. It's the clearest evidence I have that a piece isn't finished the first time it's posted.
Graphic reading Trending: people-led content, with a search dropdown listing founder content, team content, employee-generated content, behind-the-scenes storytelling and community-led moments
People-led content

Employee, founder & team content

  • The thesis: Right now, people are the trend. Audiences don't want the brand account talking at them — they want proximity to the humans behind it. The job is making an organization feel like people you'd actually know.
  • Founder content: Founders are the highest-leverage asset a brand account has, and the numbers back it — the single best-performing piece I've made was a founder introduction. I build a consistent on-camera voice for each one, capture more than I script, and keep leadership visible rather than ceremonial.
  • Employee-generated — the system: Everything routes through a shared Drive album that works both ways: the team drops footage in, and I stage mine there. At the start of each month a capture list goes out so people know what's needed before the month begins. Weekly, I send trend links for the following week. Anything I shoot myself gets scheduled, with subjects told a week in advance — nobody gets a camera pointed at them unannounced.
  • Employee-generated — getting people comfortable: I film myself doing the thing first and send it as the example. Most people aren't afraid of the camera, they're afraid of not knowing what "good" looks like. Showing them removes the guesswork, and it means I'm asking them to do something I've already done myself.
  • Team content: Recurring low-lift formats that surface personality instead of polish — who's-most-likely, birth-year reveals, ranking videos, guess-the-lyric, favorites. Cheap to produce, they scale across a roster, and they give an audience a reason to come back for a specific person.
  • Result: These formats consistently outrun polished brand content. Across six client accounts the people-led pieces are the ones that break out — a team format at 25.1K views, a founder intro that drew 386 shares off 11,236 views, and a leadership bit that reached 3.8M on its strongest posting.

Full content samples and reporting decks available on request.

Numbers behind the work

54,203
Views in 90 days — Raffo Enterprise, built from zero
10,986
Accounts reached in the same window
3.8M
Views on the strongest posting of one team clip — Outliers, Instagram
82%
Share of Raffo views from non-followers — new audience, not recirculation
9
Accounts managed simultaneously, each across 3–7 platforms
11
Largest team led, including external contractors

How I'd cover a gameday

Pre-game

Trend and reaction content is already shot and cut before the day starts — that's how I work now, and it's the part most teams leave to chance. Matchup graphics, arrival content and storyline setups are staged and approved in advance, with the trending piece scheduled for the night before or the morning of. The capture list goes out at the start of the month, trend references go out weekly for the week ahead, and anyone appearing on camera knows a week in advance — talent doesn't get ambushed by a lens on a game night.

Tip-off through the fourth

Everything routes through one shared album so floor capture reaches me without anyone leaving their position. Templates for score updates and milestone graphics are pre-built, so a live moment is a text swap and a publish, not a design job. The reason the pre-production matters is capacity: because the planned content is already made, the whole night's attention stays free for the thing nobody scripted.

Post-game

Recap and reaction go out while the building is still emptying, then the night's footage gets cut down for the next day rather than being spent all at once. Comments get worked immediately on anything that's running — the first hour is when a thread is still winnable. Live coverage isn't a solo job; it needs a shooter on the floor and someone on the feed, and I'd rather define that split before tip-off than negotiate it in the third quarter.

Next morning

Comments get a second pass at the start of the day — on anything still running, I work the thread at both ends of the day rather than letting it go cold overnight. Reach and engagement get read against each other to see whether distribution or the ask was the constraint, and the next home stand's calendar adjusts accordingly.

I follow the league wherever it's on — NBA TV, Prime, Peacock, CBS — and I follow Dallas specifically through Mavs Moneyball and DLLS. On the Mavs' social: the Cooper Flagg content performs, and it should. But leaning on one player leaves the rest of the roster underexposed, and it ties the feed's ceiling to one person's night. The accounts that build durable fan attachment are the ones where you know everybody. That's the same people-led approach I've built across six client accounts — give every person on the roster a reason to be followed, and the feed stops depending on a single storyline to carry it.

Against what the role asks for

4–5 years in social media, content creation or digital strategy7+ years in digital marketing. Currently Brand & Social Media Manager at Outliers Consulting Solutions (2022–present); previously Manager at Crown Marketing Firm and Sales & Training Lead at DMC Atlanta.
Bachelor's degree in communications, marketing, social media or related fieldB.S. in Marketing, Grand Canyon University.
In-depth knowledge of Instagram, X, Facebook, TikTokAll four managed daily across nine accounts, plus LinkedIn and YouTube. Content is built to each platform's native format rather than cross-posted — different hook length, crop, caption register and sound strategy per destination.
Deep knowledge of the NBA, players, coaches and league storylinesI follow the league across NBA TV, Prime, Peacock and CBS, and follow Dallas specifically through Mavs Moneyball and DLLS. My read on the Mavs' feed is in the gameday section above.
Managerial experienceHave led teams of up to 11, including marketing professionals and external contractors. I build around complementary strengths — I'd rather have people whose instincts differ from mine than a room that agrees with me.
Photography and Adobe Photoshop skillsAdobe Suite — Photoshop, Illustrator, Acrobat — plus Canva for rapid turnaround. I shoot and edit my own short-form video in CapCut, Premiere, Instagram Edits and Clipzi.
Social media publishing, analytics and listening toolsMetricool (primary), Later, Hootsuite, Meta Business Suite, Google Analytics & Google Ads, Meta Ads Manager, HubSpot/MailChimp, Salesforce, WordPress.
Quick turnaround, high-volume, multiple projects at onceNine concurrent accounts across three to seven platforms each is the current baseline. Volume is repeatable because calendars are built a month ahead and trend content is produced before the day it runs — the throughput comes from the system, not from heroics.
Available nights and weekends as neededYes. Relaxing is for the other guy — in sports social, the biggest moments rarely happen during business hours.

About

I've spent seven years in digital marketing and the last several running social as an operation — nine accounts at once, each across three to seven platforms, for clients ranging from consulting firms to sales organizations. What that volume taught me is that consistency isn't a personality trait, it's a system: calendars built a month out, trend content produced before the day it runs, and a capture pipeline that doesn't depend on any one person being available. I'm strongest at people-led content — finding the formats that make an organization feel like people you'd actually want to follow, and getting individuals who aren't creators comfortable enough on camera to be worth watching. Running nine accounts means I've had to make that repeatable. Running one would mean I could make it exceptional.

Tools: Metricool · Later · Hootsuite · Meta Business Suite · Meta Ads Manager · Adobe Photoshop, Illustrator & Acrobat · Canva · Google Analytics & Ads · HubSpot · MailChimp · Salesforce · WordPress

Let's talk

Applying for Social Media Manager, Dallas Mavericks — Job ID 379. Based in Little Elm, TX.